Match.com is a dating site for those who want to be in a long-term relationship. Match also offers a premium subscription for those who want access to features like seeing who has viewed their profile and receiving monthly discounts on Match events. You may expect to pay in the double digits if you choose the basic package.
If you’re no longer using Match.com to find people who might be your date and can’t stand the thought of paying a monthly fee, it’s time to consider canceling. Seeking a refund can be due to many reasons, one of which I assume you no longer wish to be a member of match.com.
Match has a rigorous return policy and will only accept your refund request if you can offer verifiable evidence. You must remember that Match’s Terms and Conditions obligate you to pay for their service as long as your subscription is valid to receive a refund. You must cancel your subscription if you want a refund from Match.
In this article, I will tell you how you can contact the support team of the match and how you can get a refund from match.com.
How to get a refund from match.com?
All refunds are handled by the third-party vendor, not Match, if you subscribed to Match using your Apple ID or another third-party vendor. To get a refund from match.com, you can apply for it by three means: Online, on the phone, or by email. You must cancel your subscription before contacting Match and requesting a refund through their website.
To accomplish so, you’ll need to follow the following steps:
- Go to your Match account and sign in.
- In the upper right of any Match page, click My Account Settings.
- Select Manage My Subscription and double-check your account details.
- Continue Cancellation by clicking the button.
- Answers the questions posed by the chatbot
Your subscription will be canceled, and you will receive an email confirmation. To request a refund, go to the customer service page and fill out the form. Send them an email confirming your subscription has ended and proof that you are eligible for a refund.
Can you/I get a refund from match.com?
Yes, you can get a refund if you are eligible. Match has a rigorous return policy, and refund requests are only granted in certain circumstances. Before requesting a refund, you must ensure that you have not broken any of Match’s Terms and Conditions. According to Match.com, clients will only be refunded if the subscriber dies or becomes disabled before the subscription expires.
What is match.com’s refund policy?
You must cancel a membership three days before the renewal date if you do not wish to continue paying for it. You’ll need convincing proof that you didn’t cancel your subscription promptly or were unaware that the free trial would turn into a paid subscription. All purchases made on Match are clearly stated as non-refundable.
Any subscription purchase comes with a 14-day money-back guarantee. Simply contact our Customer Care team to obtain a refund or exchange. Refunds are offered for first-time subscriptions and upgrades, and the refund total is computed pro-rata. Renewals, Boosts, and Incognito purchases will not be refunded.
Beyond the first 14 days, we are unable to provide a refund. Once that period has passed, we’ll be here to assist you in making the most of your membership by utilizing all available services. You can cancel the auto-renewal in the ‘My Account option if you don’t wish to keep your subscription.
Is it possible to cancel my purchase?
You have 14 days to evaluate whether or not you are satisfied with your subscription. Simply contact our Customer Care team to obtain a refund or exchange. Purchases of first-time subscriptions and upgrades are eligible for refunds. Renewals, Boosts, and Incognito purchases will not be refunded. Beyond the first 14 days, we are unable to provide a refund.
How to contact match.com?
Inform them that you’ve decided to terminate your subscription and would like a refund. Don’t be surprised if you’re on hold for a long time because Match has over 9.9 million paid customers.
Although Match.com does not offer live chat, it does provide a mobile number. There are four ways to get in touch with them. The finest phone number for Match.com customer support is 800-926-2824; discover and click the link above for more information and to use our free call-back service.
- Match customer care can be reached at 1-800-926-2824.
- Send an email to customercare @ support.match.com to get in touch with Match.
- Go to www.Match.com in your web browser to access Match’s online Help Center.
The bottom line
However, due to technological limitations, your cancellation cannot be completed within 24 hours of payment and must be completed at least 48 hours before your next monthly payment is due.
You can always contact our Customer Service team if you have any problems during the canceling procedure. Please contact their Customer Care staff at 020 386 85 628 if you want to remove your profile and have your information removed from the site.